CONSUMER DATA PRIVACY POLICY

At BOSS Aesthetics, we are committed to protecting your privacy and handling your personal information with care, professionalism, and confidentiality in accordance with the New Zealand Privacy Act 2020 and applicable health information standards. By engaging with our clinic, booking appointments, or receiving treatments, you consent to the collection and use of your information as outlined below.

Information We Collect

We may collect personal and health-related information including:
  • Full Name
  • Contact details (phone number, email address, social media details)
  • Date of birth
  • Emergency contact information
  • Medical history and health information
  • Treatment history and clinical notes
  • Before-and-after treatment photographs
  • Payment and booking information

This information is collected to ensure treatments are provided safely, appropriately, and professionally.

How Your Information Is Used

Your information may be used for:
  • Booking and managing appointments
  • Clinical assessment and treatment planning
  • Maintaining medical and treatment records
  • Providing aftercare support
  • Contacting you regarding appointments or clinic updates
  • Internal record keeping and legal compliance
  • Improving client experience and services

We only collect information relevant to your treatment and care.

Photography & Clinical Images

Before-and-after photographs may be taken for:
  • Clinical assessment and treatment monitoring
  • Medical documentation
  • Training and quality assurance purposes

Images will not be shared publicly without your verbal or written consent. Clients may choose to decline marketing or social media use of their images at any time.

Confidentiality & Data Protection

All personal and medical information is treated as strictly confidential.

We take reasonable steps to protect your information from:
  • Unauthorized access
  • Loss or misuse
  • Disclosure
  • Alteration or destruction

Information is stored securely through protected digital systems and/or locked physical records.

Payment Security

BOSS Aesthetics does not store customer payment card details manually or electronically. All card transactions are processed securely through PCI-compliant third-party payment providers and EFTPOS systems. Online payments are transmitted via encrypted and secure payment gateways. Access to payment systems is restricted to authorized personnel only. Our business follows standard privacy and data protection practices to safeguard customer information.

Sharing of Information

Your information will not be sold, rented, or shared with third parties except:
  • Where required by law
  • Where necessary for medical safety
  • With your consent
  • To trusted service providers assisting with clinic operations under confidentiality obligations

Access & Correction of Information

You have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications

Requests may require identity verification for privacy and security purposes.

Marketing Communications

From time to time, we may send promotions, appointment reminders, or clinic updates via:
  • Email
  • SMS
  • Social media messaging

You may opt out of marketing communications at any time.

Website & Social Media

If you interact with our website or social media platforms, limited information such as engagement data or cookies may be collected to improve user experience and marketing performance.
Please note that social media platforms operate under their own privacy policies.

Retention of Records

Clinical records are retained in accordance with legal and professional requirements relevant to cosmetic and healthcare services in New Zealand.

Policy Updates

BOSS Aesthetics reserves the right to update this Privacy Policy as required to reflect changes in legislation, clinic operations, or services. Updated versions will be made available upon request or through clinic communication channels.
If you have questions regarding this policy or how your information is handled, please contact:
BOSS Aesthetics
📍 Rotorua, New Zealand
📱 027 370 0456 / 027 264 8937